Return and refund policy

We want you to be happy with your purchase. Please contact SignatureLabs Fragrance at hello@signaturelabsfragrance.co.uk if you need to cancel an order, return an item, or report a problem. Please include your order number or other proof of purchase.

Change-of-mind returns

In addition to your legal rights, we offer a 30-day return period for unwanted items. Contact us within 30 days of receiving your order. To qualify for this additional offer, the item must be unused and unopened, with any original seal intact, in its original packaging and suitable for resale. This additional offer does not limit your statutory cancellation or faulty-goods rights described below.

If you bought online, you normally have a legal right to cancel without giving a reason by telling us within 14 days after delivery. You then have a further 14 days to send the goods back. You may inspect goods as you would in a shop. If your handling goes beyond what is necessary to establish their nature, characteristics and functioning, we may make a deduction for any resulting loss of value where the law permits. A statutory cancellation exception may apply to certain sealed goods that cannot be returned for health-protection or hygiene reasons once unsealed. We will only rely on this exception where it lawfully applies to the specific product and seal; opening an outer carton alone will not automatically be treated as removing your cancellation rights. None of this affects your rights if goods are faulty, damaged or not as described.

For a change-of-mind return, you pay the direct cost of return postage. We do not routinely provide a prepaid return label. If you chose a delivery service more expensive than our standard option, any statutory cancellation refund of the original delivery charge is limited to the cost of our standard delivery option. If standard delivery was free, there is no standard delivery charge to refund.

How to return an item

Email hello@signaturelabsfragrance.co.uk before posting a return so we can record it and provide return instructions. Please do not send a parcel before contacting us, as this can delay identification and processing. You can notify us of a statutory cancellation by any clear statement within the applicable period; our request to contact us before posting does not take away that right.

Unless we give you different written instructions for your specific return, the return address is:

SIGNATURELABS FRAGRANCE
22 Guinness Road Trading Estate
Trafford Park
Manchester
M17 1SB
United Kingdom

Pack the item securely and retain proof of postage. Do not include payment-card details in the parcel.

Damaged, faulty, incorrect or misdescribed items

Please contact us as soon as you notice a problem, with your order details and photographs where helpful. SignatureLabs Fragrance is your point of contact and will explain the next steps. If the item is faulty, damaged, incorrect or not as described, your statutory rights apply even if it was bought in a sale or has been opened. We will cover reasonable return costs where required by law and will not limit your rights to any supplier reimbursement cap.

Sale items and opened fragrance

Buying an item in a sale does not remove your statutory rights. Sale items are assessed under the same legal cancellation and faulty-goods rules as full-price items. Our additional 30-day change-of-mind offer requires the item to remain unused and unopened. For the statutory 14-day cancellation right, opening or using a fragrance is assessed under the applicable inspection, loss-of-value and genuine sealed-hygiene exceptions; we do not apply a blanket 'opened fragrance cannot be returned' rule. Faulty or misdescribed goods remain covered by your statutory rights.

Refunds

We will refund you using the same payment method you used for the purchase, unless we expressly agree another method with you. For a statutory change-of-mind cancellation, we will refund without undue delay and no later than 14 days after we receive the goods back or, if earlier, after you provide evidence that you have sent them back. The refund includes any standard outbound delivery charge you paid, subject to the rule above for a more expensive delivery option. For a faulty-goods remedy, we will follow the applicable statutory timescales and bear costs as required by law. Your payment provider may take additional time to show the credit in your account.

If you have a question about a return or refund, email hello@signaturelabsfragrance.co.uk.

Model cancellation form

You may use this form to tell us that you are cancelling an eligible order, but you do not have to use it. Any other clear statement sent within the applicable cancellation period is also acceptable.

To: SIGNATURELABS FRAGRANCE
22 Guinness Road Trading Estate
Trafford Park
Manchester
M17 1SB
United Kingdom
Email: hello@signaturelabsfragrance.co.uk

I/We give notice that I/we cancel my/our contract for the sale of the following goods:

Goods: ______________________________

Ordered on: __________________________

Received on: _________________________

Name of consumer(s): __________________

Address of consumer(s): _______________

Signature of consumer(s), only if sending this form on paper: __________________

Date: ________________________________

Delete whichever of “I/we” and “my/our” does not apply.