Terms of Service

1. Who we are and these Terms

These Terms apply when you use the SignatureLabs Fragrance website or order goods from ISRA LIMITED, trading as SignatureLabs Fragrance (“we”, “us” or “our”). ISRA LIMITED is registered in England and Wales under company number 07822759. Its registered office is 91 Mogridge Drive, Littlemore, Oxford, OX4 4QN, United Kingdom. Its VAT registration number is 718096421. You can contact us about an order at hello@signaturelabsfragrance.co.uk or write to our registered office. The separate returns address and returns process are in our Return and Refund Policy; the returns address is not our registered office.

These Terms govern our online sale of goods and your use of this website. They do not reduce your statutory consumer rights. Please also read our Privacy Policy and Return and Refund Policy. Mandatory law applies if it gives you greater protection than these Terms.

2. Products and availability

We aim to describe goods accurately. Product images and packaging may vary slightly because of screen settings or supplier packaging updates, but goods must be of satisfactory quality, fit for their purpose and as described, as required by law. We may change or withdraw listings for future orders. Doing so does not change a contract we have already accepted. An item shown as unavailable cannot be ordered through the normal checkout.

3. Orders and contract formation

When you place an order, you are offering to purchase the goods from us. Our acceptance of your order takes place when we send you an order confirmation email, at which point a contract is formed between you and us. Please check your order details before submitting them.

We take payment when an order is placed. If we do not accept an order, we will tell you and refund any payment taken without undue delay. If a genuine problem arises after acceptance and fulfilment cannot reasonably and lawfully proceed—for example, goods are unavailable, payment has not been successfully processed, we reasonably suspect fraud or misuse, or delivery cannot be made to the supplied destination—we will contact you promptly, explain the problem and, where practicable, discuss a lawful alternative. We may cancel an accepted order only where we are legally entitled to do so. If the contract is ended, we will refund sums paid for goods not supplied without undue delay. If an obvious pricing or description error is discovered after acceptance, we will contact you to seek an agreed or other lawful resolution; we will not impose a new price or substitute goods without your consent. None of this limits any statutory remedy you may have.

If you need to cancel or change an order, contact us promptly. Our Return and Refund Policy explains statutory cancellation, our additional 30-day change-of-mind offer and remedies for faulty or misdescribed goods. Order acceptance or dispatch does not remove those rights.

4. Prices, VAT and payment

Consumer prices shown for UK orders are in GBP and include applicable UK VAT. Standard Delivery is free for eligible addresses in England, Northern Ireland, Scotland and Wales. We do not currently deliver to British Forces Post Office (BFPO) addresses. Any optional delivery charge offered for your destination, and the total amount payable, will be shown before you place an order. We will not add an optional charge without your express choice or consent. Promotions and discount codes apply only to eligible products and on the terms shown when they are offered, including any combination restrictions. The agreed price is the price in your accepted order, subject only to a lawful correction or change you expressly accept.

Available payment methods are shown at checkout. We may use a payment provider to process payment securely. Do not send full payment-card details by email or with a return parcel.

5. Delivery and passing of risk

We normally process an order within 1–3 working days. Standard Delivery normally takes a further 3–5 working days after dispatch, giving an estimated total of 4–8 working days from order. These are estimates and do not waive your legal rights if goods are not delivered within an agreed time or within the period required by law. We will inform you if we cannot meet an agreed delivery period. 

Goods remain at our risk until you, or a person you identify, takes physical possession of them. The limited legal exception is where you independently commission a carrier that we did not offer. If goods are lost or delayed, contact us; your legal delivery remedies remain available.

6. Cancellation, returns and faulty goods

Our Return and Refund Policy gives the detailed rules. It explains the ordinary 14-day statutory distance-selling cancellation right, how to notify us, the further return period, the model cancellation form, any lawful sealed-goods exception, return costs, refunds and our additional conditional 30-day change-of-mind offer. Sale goods and opened goods do not lose statutory faulty-goods rights. We do not apply a blanket exclusion for sale items or opened fragrances.

7. Website accounts and acceptable use

Please provide accurate information needed to process your order and keep any account credentials secure. Tell us if you believe your account has been used without authorisation. These Terms do not make you responsible for activity caused by our own failure to protect your information.

You may use the website for normal personal shopping. Do not submit malware, impersonate others, breach security, use the site unlawfully or interfere with others’ access. We may reasonably restrict website or account access for security, fraud prevention or serious misuse, and explain the reason where practicable. Restricting website access does not cancel an accepted order or remove your legal rights.

8. Intellectual property and feedback

Website content and branding belong to us or our licensors and are protected by applicable intellectual-property law. You may view and use the website for normal personal shopping. You may not commercially reproduce protected material without permission, except where the law allows.

If you voluntarily submit a review or other feedback, you keep ownership of your content and permit us to display and use it to operate and promote our store, subject to law and our Privacy Policy. We may moderate unlawful or misleading content. This does not limit any responsibility we have under law.

9. Third-party services and Shopify

Our store is hosted by Shopify, but ISRA LIMITED is the seller of goods purchased from us. Contact us about orders, delivery, returns and consumer rights. Independent third-party sites or optional tools may have their own terms and privacy notices. We are not responsible for independent third-party content, but this does not reduce our responsibility for goods bought from us, our own acts or omissions, or rights that cannot lawfully be excluded.

10. Errors and changes

We may correct website information for future orders. If we identify a material pricing, description or availability error before accepting your order, we may contact you or decline the order and promptly refund any payment taken. After acceptance, we will deal with an error as described in section 3; we will not unilaterally change the agreed goods or price except with your agreement or where the law permits.

We may update these Terms for future website use and future orders. The version applying to an accepted order is the version provided when that contract was formed, unless you expressly agree a change or the law requires it. Posting a new version or continuing to browse does not retrospectively change an existing purchase contract.

11. Liability and your legal rights

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, your statutory consumer rights, or any other liability that cannot lawfully be excluded or limited. We are responsible for loss caused by our breach of contract or failure to use reasonable care and skill where that loss was reasonably foreseeable. We are not responsible for loss that was not reasonably foreseeable, unless the law requires otherwise. Goods remain subject to statutory quality, description, delivery and remedy rights. Website availability is not guaranteed to be uninterrupted, but that does not affect an accepted purchase contract.

12. Governing law and disputes

These Terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the UK, you retain any mandatory protections that apply where you live and may bring proceedings in the courts available to you under applicable law. We may bring proceedings against you only where the law permits. Please contact us first if you have a concern so we can try to resolve it; this is not a precondition to exercising legal rights.

13. Contact

Email: hello@signaturelabsfragrance.co.uk. Legal seller: ISRA LIMITED, trading as SignatureLabs Fragrance. Company number: 07822759 (England and Wales). VAT registration number: 718096421. Registered office and postal correspondence address: 91 Mogridge Drive, Littlemore, Oxford, OX4 4QN, United Kingdom. For returns, use the process and Manchester return address in our Return and Refund Policy.